Our Services
We’re Here to Help You Make the Switch to Star2Star Communications
At IP Telecom Solutions, our mission is to deliver, implement, and support the system that works most effectively within your environment, no matter how complex.
IP Telecom Solutions
IP Telecom Solutions, LLC specializes in today’s most cost-effective and reliable telecommunication solutions. We will review how your business communicates, recommend the best solution, then configure/install and train your staff on the new phone capabilities.
Benefits of Making the Switch
- Start saving fast with a 3-4 week turnaround from order to installation.
- Get personalized service with a single point-of-contact.
- Enjoy peace of mind with an experienced team that will support your project through to completion.
Plan & Implement
We plan and implement a Scalable Cloud Communications Solution with expertise, professionalism, and a personal touch so you can feel confident from start to finish. We offer everything from system design to on-site installation, system configuration, and project management.
Training
Learning a new communications system can be overwhelming, especially with a system like ours that is more feature-heavy than those of most analog and VoIP providers. We provide the specific training resources you and your employees need.
Custom Solutions and Consulting
Your business is unique, and your communication needs are equally unique. Our team can tailor the Star2Star Communications system to meet those needs. We will work with you to maximize the functionality and familiarity of your communications. We have the resources to satisfy even the most complex and specific requirements.
What’s Uniquely Better About Star2Star Communications’ Architecture?
All other IP-based voice solutions are either at the local premise (the PBX) or in the cloud (the hosted approach). There are advantages and disadvantages to each approach. Star2Star Communications’ Blended Architecture delivers the benefits of both on-premise and hosted solutions, while resolving their respective problems. Our award-winning, patented cloud architecture overcomes the quality limitations of other technologies, guaranteeing 99.999% reliability.
How Star2Star Communications Improves Business Communications:
Dramatic Savings
Reduce your phone bill with cost saving features such as line pooling and bursting, cost reducing hardware, and flexible billing and payment options.
Exclusive Features
Increase productivity and operating efficiency with features only we can deliver, including the StarBox Cloud Connection Manager, StarRecovery, and StarScope.
Guaranteed Reliability
Star2Star monitors every system continuously with our StarWatch technology, allowing us to guarantee 99.999% uptime reliability.
Customer Satisfaction
Star2Star Communications customers are so satisfied that we have the highest customer retention rate in the industry.
Video Conferencing
Meet with up to 12 users face-to-face, even if participants are physically located on opposite ends of the country.
Mobile
StarPhone for iPhone provides mobile workers features such as Find Me/Follow Me making it so easy that they never have to be out of contact.
Blended Architecture
Star2Star Communications’ solutions are designed with a unique blended architecture, allowing our customers to take advantage of the best features of both on-premise and exclusively cloud-based systems.
Explore All of Star2Star Communications Products
Advance Call Center
StarCenterTM is a complete, full-featured call center exclusively for Star2Star Communications business communications system. It delivers advanced call routing, management, and reporting features with a simple, web-based user interface that makes it easy to add and administer queues and agents—from a few to hundreds of users. It also operates seamlessly across multiple locations. Features Include:
- Agent login/logout
- Skill-based ring strategies
- Flexible queuing configurations
- Agent barge, monitor and whisper functionality
- Real-time displays (optional)
- In-depth reporting (optional)
- Optional cloud-based recording of agents’ inbound calls for quality assurance or archival purposes
- Can be added to any existing Star2Star Communications system with no additional hardware required.
Call Recording
Call recording is an important tool for many businesses. Recorded calls can be used to meet regulatory requirements, verify accuracy, maintain quality customer service, and provide guidance and training for employees. Star2Star Communications provides System-Wide Call Recording, On-Phone Recording, and StarCenter Call Recording.
Video Conferenceing
If you have employees in multiple locations, StarVideo is the way to connect them face-to-face without incurring travel costs. How It Works Up to 12 users can join a real-time StarVideo conference with audio. Additional participants can join the conference in audio-only mode. It’s robust, interactive and simple to operate. Here’s how it works:
- To initiate a conference, an organizer selects the users to invite to the conference using a favorite list or by searching in the company directory.
- Invited users will receive an on-screen notification, letting them know they’ve been invited to participate.
- When a user accepts the video invitation, the system will provide a list of audio options, including the user’s office phone, cell phone, StarPhone, and any other extensions or dial in that user chooses.
- Once the system has connected the audio, users click the “start sharing” button to connect to the video conference.
- A whiteboard feature within the video conference allows participants to view and collectively edit virtually any type of document.
- A text chat feature also allows users to communicate with one another during conferencing
CRM Integration
StarContact from Star2Star Communications is a CRM integration technology solution that allows companies of all sizes to interact with customers more effectively. StarContact integrates your company’s customer database with your Star2Star Communications system. This powerful CRM integration allows you to organize, track and manage all of your customer information, activities and conversations for:
- Improved customer communication and retention
- Increased company profitability
- Enhanced customer/prospect tracking
Disaster Recovery
In a disaster situation, you could lose business for days or weeks without a reliable phone connection. Are you prepared? With Star2Star Communications, you’ll never have to worry again, no matter what happens. StarRecovery is an innovative disaster recovery system that allows your business to maintain telephone service despite power, telephone and Internet outages, or even destruction of your facilities. If you experience an outage at your business, our StarRecovery System will immediately detect the problem and automatically take over as your phone system.
- Calls will be rerouted to designated employee cell phones, landlines or another office location
- Main or departmental numbers can be routed to an auto attendant or to a group of numbers
StarRecovery also provides all the features and functionality of a Star2Star Communications business communications phone system, including:
- Unlimited voice mail
- Email delivery of voicemail
- Customized call routing
- Conference rooms
Fax
With StarFax Personal and StarFax Classic, you can enhance your business fax capabilities whether you want to go machine-less or use your existing fax machine. StarFax Personal provides users with a better fax environment than a traditional fax machine. Incoming faxes are automatically scanned using Optical Character Recognition (OCR) technology, so the contents of received faxes are fully searchable. StarFax Classic connects your existing fax machine to the Star2Star Communications cloud unified communications network using a specially configured Analog Telephone Adapter (ATA).
Instant Messaging
In today’s always-on, always-connected world, many employees and clients need additional methods of communications. Instant messaging, also known as chat, provides the same high level of interaction without the time constraints imposed by a phone call. Users can multitask and stay productive. With Star2Star Communications StarChat unified messaging application, users can easily participate in a one-on-one or multi-party text chat. Group conversations make it simple to contact people you need to chat with often, and have written conversations in real time. Because all of your chats are stored in a searchable archive stored in the cloud, you always have access to them.
Starbox Cloud Connection Manager
All Star2Star Communications systems include a StarBoxTM Cloud Connection Manager, our super-reliable, solid-state, on-premise connection manager. It connects over the Internet to one of our data centers, where we manage and monitor the quality of your phone system, around the clock. Our continuous monitoring allows us to guarantee 99.999% uptime reliability while providing dramatic savings over traditional systems. The StarBoxTM Cloud Connection Manager provides more features than an IP PBX system and unrivaled performance. Three Sizes, One Amazing Box All three models share an identical management interface and feature set, including:
- Integrated monitoring and remote management
- Manage multiple locations from a single screen
- Flexible networking configuration with dual WAN ports for Automatic WAN failover
- All solid state, low power consumption (as low as 6W)
- Long life, high reliability
- Edge traffic shaping
- 24/7/365 monitoring
Mobile
In today’s workplace, the best phone is the one you have with you. For highly mobile workers, that phone is often a Smartphone. That’s why we’ve created a full-featured mobile client that extends the quality and reliability of Star2Star Communications award-winning unified communications services. StarPhone for iPhone combines a full-featured IP telephone application with advanced presence and voicemail tools. StarPhone for iPhone allows users to place and receive calls using your company’s Star2Star Communications system. More importantly, it improves communications while reducing costs. StarPhone users appear on the Star2Star Communications system as standard extensions. Outbound calls made from StarPhone travel over the IP data network, and are not billed for airtime as cellular calls. StarPhone users can use the StarPhone as their primary phone or take advantage of Star2Star Communications powerful Find Me/Follow Me call routing to automatically send calls to their mobile after a pre-determined number of rings, or they can have all their phones ring simultaneously.Presence Management
Your telephone and computer are equally important business tools. StarScope2TM leverages the power of the desktop computer to improve workflow, communications, and presence management by making your phone system more accessible and intelligent. Its user interface is based on a visual representation of all the extensions in your organization, including remote phones, softphones, and phones in multiple business locations. With color-coded indicators to show who is on the phone, whose phone is dialling or ringing, and who is out of the office, as well as a “drag & drop” call transfer feature that allows users to click on an active call and drop that call into hold, StarScope2TM helps you tame your communications without you ever having to take your eyes off the screen.SIP
If you want a better communications experience but aren’t ready to give up your traditional phone system, Star2Star Communications Super SIP Trunks is just what you’re looking for. Star2Star Super SIP Trunks are a reliable, cost-effective SIP solution that delivers voice, fax, recovery, video, web conferencing, and more with local and cloud failover, 24/7/365 monitoring, and Internet routing control. Three ways to connect to you phone system: SIP to POTS: The StarSIP integrated access device can be installed with one or more media gateways to deliver up to 40 analog trunks to your traditional telephony system. SIP to PRI: The StarSIP integrated access device can be installed with up to two PRI gateways to deliver up to 48 digital voice channels to your traditional telephony system. The current setup allows for 23 simulations calls via an Adtran 908, which is equivalent to a single PRI. SIP to SIP (PBX): The StarSIP integrated access device can connect directly to phone systems that have a SIP module to deliver up to 40 simultaneous call paths to your traditional telephony system.